Frequently Asked Questions - FAQ - Omnify Hotspot

Account

How can I create an account?

You can create an account by opening the sign in dialog, followed by the create a new account link. Once you entered the required information, a new account can be registered.

If you need detailed instructions then you can find these in our order assistance guide.

How can I verify my account?

After you create an account you will receive an email with a verification code. The application will automatically open the verification dialog where you can fill in this code. If you already closed the dialog then you will need to open the sign in dialog again and follow the verify your account link.

Be aware that an order also contains a product key. The product key is not the same as the verification code, so make sure not to mix both codes up. A verification code looks similar to 34DE3, whereas a product key looks similar to CAFB-ACB8-2EF5-43C8.

How can I change my password?

You can change your password after you've signed in to the application. Once you opened the account settings, you can use the change your password link.

I forgot my email address

If you do not remember the email address of your account anymore, you can try to find our welcome email by searching for Treexy in your emails.

In case you cannot find this email, it is best that you contact us. Please provide as much information as possible, such as your date of purchase, payment method and order id.

I forgot my password

You can use the forgot my password option at the sign in dialog. Please make sure you first enter a correct email address in the dialog so that a new password can be sent to you.

I did not receive my verification code

First of all, check your spam folder. If it's not there, it may just take some time to receive the verification email - although it should not take much longer than an hour. You can also let the application send the verification email again.

If you used an incorrect email address, you can simply register a new account. Unverified accounts are automatically removed.

If you are certain that your email address and password are correct, it usually means that the application cannot reach our server. Signing in cannot succeed without internet access.

The main reason that the application does not have internet access is because a firewall blocks the connection. If you don't know how to add a program to the Windows Firewall, you can find a tutorial at dummies. If you use another firewall then you can refer to its manual.

License & Premium

How do I purchase a license for the premium edition?

You can buy it directly from us in our shop.

Can I purchase the premium edition on DVD?

No, we provide it as a digital download only. You are free to burn it yourself, for personal use.

How can I activate the premium edition?

You can find detailed instructions in our order assistance guide.

My product key has exceeded the maximum number of activations?

Almost all our product keys can only be used once, as they are coupled to an account. To regain access, all you need to do is sign in with the account that you originally used. If you don't remember your account anymore, you can try to look it up.

Where can I download the premium edition?

With your order you received a private download link to the latest advertisement-free installer. This download link is valid for one week only, so make sure you don't wait too long. Your download link will be available a lot longer if you also ordered the Extended Download Service.

Apart from being advertisement-free, the installer is virtually identical to the installer of the free edition. If you are unable to find your installer, or if your download link has expired, you can always download the latest free edition from our website.

Can I use the premium edition on multiple computers?

This depends on your license, please refer to the license terms for more information.

What are the license terms?

1 device license
You may use the application only on one computer at a time. You must uninstall the application before using it on another computer. From that moment on, you are not allowed to use the application on the previous computer anymore. If you want to use the application on more than one computer (for example, a desktop and a laptop), you have to purchase another license.

Up to 10 devices license
You may install the application on up to 10 devices within the same household. You must use the same account on all devices. It is not allowed to share an account between multiple households and doing so will result in your account being blocked.

Steam license
You may use the application on any computer as long as you are signed in with your Steam account. You can only have one active session per Steam account.

These terms apply to personal usage only. An altered case applies to business users, please refer to the commercial or business use terms.
Furthermore, account sharing is not allowed with any license.

What are the terms for commercial or business use?

If you want to use our application in your business then you always need to own a license; the free editions may not be used. We provide custom orders for businesses; the commercial licenses have few limitations and are also reasonably priced. We can always help you find the best package to suit your needs, so be sure to contact us at your convenience.

The licenses that are sold through our shop are for personal use only. It is not allowed to use these licenses in a business environment and doing so will result in your account being blocked.

Miscellaneous

Can I run it on Windows XP or Vista?

No, the application requires at least Windows 7. Besides being end-of-life, Windows XP and Vista don't support starting access points.

Where can I download a portable edition?

There is no portable edition available for download. The application is developed with portability in mind and you can simply copy the installation folder to achieve the same effect.

Keep in mind that the application writes files to the %AppData% folder by default. If you want files to be written to the executable's folder then you will need to launch the application with the -p argument.

Is your installer free from toolbars/adware/spyware?

Yes, completely. We don't include any adware, spyware, toolbars or other kind of bundled software.

Can we publish it on a magazine CD or DVD?

Yes, of course, you are welcome to do so. We do appreciate it if you could contact us before publishing and please make sure that you download the latest version from our website to get your users the best version.

Hotspot & Repeater

Does my hotspot automatically switch to the correct network?

If you put the hotspot in automatic mode it will automatically use the first available network. If you were to disconnect an ethernet cable and switch to Wi-Fi then it will automatically switch the hotspot to use the Wi-Fi network. This is possible because automatic mode always runs in normal mode instead of bridge mode.

How many devices can connect to my access point?

Most network adapters stop accepting devices after around 30 devices are connected, although some high-end Wi-Fi adapters will accept up to 50 devices. The absolute limitation of Windows is 254.

What is the difference between normal mode and bridge mode?

In normal mode, your devices are connected to the computer and invisible to the network you're sharing. This is also known as network address translation (NAT). In bridge mode, your devices are connected directly to the network you're sharing. Most Ethernet adapters can create a bridge to a wireless network, but only a few Wi-Fi adapters can due to hardware and driver limitations.

Can I also block advertisements on other devices?

Yes, as long as you do not have anything bound to port 53 on the computer you're running the application on. On some systems, this includes Windows' Internet Connection Sharing (ICS). You can then point the DNS server of your other devices to the IP address of your computer.

How to change your DNS server

Which wireless adapters are compatible?

Almost all wireless adapters can start access points out of the box. Wireless adapters integrated in laptops, tablets and PCs that often work are from Realtek, Atheros or Intel. Wireless USB dongles that often work are from TP-Link, ASUS, Netgear and Linksys. Manufacturers that aren't mentioned can often start access points as well, but if you're looking to buy a wireless adapter then your best chance is to start with these manufacturers first.

It might be required to install another driver for your wireless adapter, as some drivers don't have the necessary code to start an access point.

Referrals

What are the terms if I use a referral code?

Treexy can stop or change the referral program at any time.
Referrals are only valid for new users and not within the same household.
Your free month of premium starts after your own license ends and can be used for the same number of devices.
It can take up to 48 hours to update your account with the additional free month.

What are the terms if I refer a friend?

Treexy can stop or change the referral program at any time.
Referrals are only valid for new users and not within the same household.
You receive a free month of premium for every referred user who purchases a license, up to five months.
If you already have a valid license, you receive a free month for the same number of devices. Otherwise, you receive a free month for 1 device.
It can take up to 48 hours to update your account with the additional free month.

Can I still refer friends if I used a referral code?

Yes, of course! You will also receive rewards for it.