What are the accepted payment methods?
We accept a wide variety of payment methods, including credit cards, debit cards, PayPal, Amazon Pay, iDeal and Sofort. You can find all accepted payment methods while ordering a product through our shop.
Are my payments recurring?
No, a payment is only charged once. If a license expires then you have to buy a new license yourself.
Is it safe to place an order?
Our shop is regularly audited to ensure that it is fully PCI compliant. This security standard guards against fraud and protects your data, as vital information (such as credit card numbers) is not stored. This also means that there's no risk that your personal data or payment information can be stolen.

We also employ SSL certificates that meet the highest standard in the internet security industry to secure every purchase. An SSL certificate establishes a private communication channel, enabling encryption of your data during transmission.
Have I been charged twice?
That is very unlikely. You have probably mistaken a friendly reminder email as a confirmation of a second charge, so please read all emails thoroughly. When you're still in doubt, you can check your bank statements to make sure. If it turns out to be a second charge, feel free to contact us and we'll help you resolve the matter.
What is the refund policy?

Unlike most companies, we offer the possibility to refund purchases made through our shop. All our products come with a 14 day return policy, starting at the time of purchase. The full amount, minus a 5% administrative fee charged by our reseller, will be returned to you.

For a refund to be considered you must contact us within this period. Please include your name, order id, and a detailed reason, so that we can assess your refund request. This helps us to improve our products and find better ways of serving our customers.

We reserve the right to deny or refuse to do business with any customer who seems to be intentionally abusing our refund policy.

We cannot process any refund requests for purchases made through Steam, please contact Steam Support for all Steam related questions.

Who is FastSpring?
We use FastSpring as a reseller that acts as our payment processor. This means that you will be making a payment to us via FastSpring. They will safely process your payment and then send the products that you ordered. They are fully authorized by us to operate as a reseller.