Account

How can I create an account?
The instructions can be found in our order assistance guide.
How can I verify my account?
The instructions can be found in our order assistance guide.
How can I change my password?
You can change your password by signing in, opening Settings > Account, and clicking the Change your password link.
I forgot my email address
You can try to search for Treexy in your emails. Otherwise, it's best that you contact us with as much information as possible, such as your order id, purchase date, and payment method.
I forgot my password
You can request a new password by opening Sign in and clicking the Forget my password link. Your new password will be sent by email.
I didn't receive my verification code

If the verification email isn't in your spam folder, it can sometimes take a while before you receive it. You can also let the application resend the verification email.

If you used an incorrect email address, you can simply register a new account. Unverified accounts are automatically removed.

I'm unable to sign in
If you're certain that your email address and password are correct, it usually means that the application doesn't have internet access. The main reason for this is because your firewall is blocking the connection.

License & Premium

How do I purchase a license for the premium edition?
You can buy it directly from us in our shop.
Can I purchase the premium edition on DVD?
No, we only provide our applications as a digital download. You're free to burn it yourself for personal use.
How can I activate the premium edition?
The instructions can be found in our order assistance guide.
Where can I download the premium edition?
You'll receive a private download link to the latest version after you place your order. The download link is only valid for one week, so don't wait too long to download. Your download link will be available for up to one year if you've also ordered the Extended Download Service.
My product key has exceeded the maximum number of activations
Almost all product keys can only be used once. To regain access, all you have to do is sign in to your account. If you don't remember your account, you can look it up.
I purchased the premium edition but still see the upgrade to premium banner?
You need to make sure you're signed in and activated your license. The instructions on how to sign in and activate your license can be found in our order assistance guide.
Can I use the premium edition on multiple computers?
This depends on your license, please refer to the license terms for more information.
What are the license terms?

The terms below apply to personal usage only. An altered case applies to business users, please refer to the commercial or business use terms.
Furthermore, account sharing is not allowed with any license.

1 device license
You may use the application only on one device at a time. You must uninstall the application before using it on another device. From that moment on, you're no longer allowed to use the application on the previous device. If you want to use the application on more than one device (for example, a desktop and a laptop), you must purchase another license.

Up to 10 devices license
You may use the application on up to 10 devices at a time. If you've used the application on 10 devices, you can uninstall the application from one of the devices. From that moment on, you're no longer allowed to use the application on the previous device. It's not allowed to share an account between multiple households and attempting to do so will result in your account being blocked.

Steam license
You may use the application on any device as long as you're signed in with your Steam account. You can only have one active session per Steam account.

What are the terms for commercial or business use?

If you want to use our applications in your business, you always need a license. The free editions may not be used. We provide custom orders for businesses, the commercial licenses have few limitations and are reasonably priced. We can always help you find the best package to suit your needs, so be sure to contact us.

The licenses that are sold through our shop are for personal use only. It's not allowed to use these licenses in a business environment and attempting to do so will result in your account being blocked.

Miscellaneous

What is a driver exactly?
In the most fundamental sense, a driver is a software component that lets the operating system and a device communicate with each other. For example, suppose an application needs to read some data from a device. The application calls a function implemented by the operating system, and the operating system calls a function implemented by the driver. The driver, which is usually written by the same company that made the device, knows how to communicate with the device to get the data. After the driver gets the data from the device, it returns the data to the operating system, which returns it to the application.
Do I need to run Windows in safe mode?
No, never. The application is able to perform all operations without the need to run in safe mode.
Can I use Windows XP or Vista?

Yes, but Windows XP and Vista users have to use version 5.0 or lower. Newer versions are supported only on Windows 7 and higher.

You can continue to use version 5.0 if you rely on these operating systems. The content service behind the application will continue to work for the foreseeable future.

Why do I have entries left after using driver cleaner?
Some entries can only be removed when Windows starts, while others require even more advanced actions and complicated system calls. To clean these remaining entries, you need the premium edition.
Where can I download a portable edition?

There's no portable edition available for download. The application is developed with portability in mind and you can simply copy the installation folder to achieve the same effect.

The application writes files to the %AppData% folder by default. If you want files to be written to the executable's folder, you must launch the application with the -p argument.

Is your installer free from toolbars/adware/spyware?
Yes, completely. We don't include any adware, spyware, toolbars, or other bundled software.
Can we publish it in a magazine CD/DVD?
Yes, you're welcome to do so. Please make sure to download the latest version from our website to give your users the best version. We do appreciate it if you contact us before publishing.

Referrals

What are the terms if I use a referral code?
  • We can stop or change the referral program at any time.
  • Referrals are only valid for new users and not within the same household.
  • Your free month of premium starts after your own license ends and can be used for the same number of devices.
  • It can take up to 48 hours to update your account with the additional free month.
What are the terms if I refer a friend?
  • We can stop or change the referral program at any time.
  • Referrals are only valid for new users and not within the same household.
  • You receive a free month of premium for every referred user who purchases a license, up to five months.
  • If you already have a valid license, you receive a free month for the same number of devices. Otherwise, you receive a free month for 1 device.
  • It can take up to 48 hours to update your account with the additional free month.
Can I still refer friends if I used a referral code?
Yes, of course! You'll also receive rewards for it.