The FAQ contains the answers to the most frequently asked questions about Driver Fusion.
If you do not remember the email address of your account anymore, you can try finding the Welcome to Treexy email by searching for Treexy in your email client.
In case you no longer have the email it is best that you contact us so that we can manually look up the email address for you. Please provide as much information as possible, such as your date of purchase, payment method and order id.
When you create a new account you will receive an email containing a verification code. Driver Fusion will automatically take you to the verification screen where you can fill in the verification code from the email. The easiest way is to copy and paste the verification code from the email into the verification code field. If you are not currently at the verification screen you can click on sign in, followed by the verify your account link.
Please note that an order for Driver Fusion Premium also contains a product code. The product code is not the same as the verification code so make sure not to mix both codes up. A verification code will look similar to 34DE3, whereas a product code will look similar to CAFB-ACB8-2EF5-43C8.
First of all check your spam folder, it might be there. It may take some time to receive the verification email but it should not take much longer than 30 minutes. Regularly it takes mere seconds for the email to be delivered.
Make sure that you type your email address correctly before registering, as most problems are caused by typing mial instead of mail or co instead of com. If you are sure that you typed the correct email address then you can use Driver Fusion to send the verification email again. Otherwise, you can try to register a second time before you contact us.
You can change your password when you sign in to Driver Fusion. Click on your name at the top-right corner of the Driver Fusion interface and click account. On the account screen you can click the change your password link.
Driver Fusion will show an error message and give you the option to reset your password when you enter an incorrect password. Make sure the email is typed correctly so that a temporary password can be sent to your address.
If you are absolutely sure that your email address and password combination is correct and you still get an error message it usually means that Driver Fusion cannot reach the server to sign in. Sign in will not succeed without internet access.
The main reason that Driver Fusion does not have access to the internet is because of a firewall that blocks the connection. Microsoft explains how to add a program to the Windows Firewall in Allow a program to communicate through Windows Firewall.
This usually means that your last session is still active on the server, which makes the server assume you are already signed in. The server corrects itself within a 10 minute time frame so make sure to wait a couple of minutes before you try again.
If the problem does not resolve itself you can also consider if your account might be in use by someone else. Please contact us if you suspect that this is the case.
No, you only have to activate Driver Fusion Premium once. If you install Driver Fusion again you can sign in with the account you previously used to activate Driver Fusion Premium.
Most product codes can only be coupled to an account once (one activation). So if Driver Fusion tells you that the product code has already been used for the allowed number of activations it means that the product code has already been used for a different account and can not be coupled to other accounts anymore.
Reuse the existing account(s) and sign in with the account that was used to originally activate the product code to regain access to Driver Fusion Premium functionality.
This depends on your license:
Account sharing is not allowed with any license.
Driver Fusion Premium is released as a digital download but can be also ordered on DVD. You will receive Driver Fusion Premium on DVD in case you order (or have ordered) a Backup CD of your Purchase.
There is no portable edition available for download but Driver Fusion is developed with portability in mind. You can copy the installation folder to achieve the same effect.
There are some cases that require additional attention. Some parts of drivers can only be deleted when Windows is rebooted or they require even more advanced actions and complicated system calls. Make sure that you enable the force to delete the entries from your system option in the settings to safely remove all entries of the drivers. This option enables the Enhanced Removal Mode feature that is part of Driver Fusion Premium and is enabled by default.
With this feature enabled, Driver Fusion asks the user to confirm a reboot if it is necessary to delete the remaining entries. Driver Fusion will automatically delete the entries that were left the next time that Windows is being started.
No, Driver Fusion is able to perform all operations without the need to run in safe mode.
It is possible that Driver Fusion will detect that a device is missing drivers but does not know about any valid driver for that device. Usually this is because the device is rare and Driver Fusion has simply not encountered it, or its drivers, before. In most cases the overall system functions properly with the missing driver which means that the missing driver can be ignored.
You can learn more about the device by looking it up with device control. Use device control's device identifier functionality or search manually online for the listed hardware id with a search engine such as google.com. Tip, use device control's search field to easily find the device from the scan.