Account

How can I create an account?
How can I verify my account?
How can I change my password?
You can change your password after you've signed in to the application. Once you opened the account settings, you can use the change your password link.
I forgot my email address

If you do not remember the email address of your account anymore, you can try to find our welcome email by searching for Treexy in your emails.

In case you cannot find this email, it is best that you contact us. Please provide as much information as possible, such as your date of purchase, payment method and order id.

I forgot my password

You can use the forgot my password option at the sign in dialog. Please make sure you first enter a correct email address in the dialog so that a new password can be sent to you.

I did not receive my verification code

First of all, check your spam folder. If it's not there, it may just take some time to receive the verification email - although it should not take much longer than an hour. You can also let the application send the verification email again.

If you used an incorrect email address, you can simply register a new account. Unverified accounts are automatically removed.

I'm unable to sign in

License & Premium

How do I purchase a license for the premium edition?
You can buy it directly from us in our shop.
Can I purchase the premium edition on DVD?
No, we provide it as a digital download only. You are free to burn it yourself, for personal use.
How can I activate the premium edition?
You can find detailed instructions in our order assistance guide.
My product key has exceeded the maximum number of activations?
Almost all our product keys can only be used once, as they are coupled to an account. To regain access, all you need to do is sign in with the account that you originally used. If you don't remember your account anymore, you can try to look it up.
Where can I download the premium edition?
With your order you received a private download link to the latest advertisement-free installer. This download link is valid for one week only, so make sure you don't wait too long. Your download link will be available a lot longer if you also ordered the Extended Download Service.

Apart from being advertisement-free, the installer is virtually identical to the installer of the free edition. If you are unable to find your installer, or if your download link has expired, you can always download the latest free edition from our website.
I purchased the premium edition but still see the upgrade to premium banner?

You need to make sure that you are signed in with a Treexy account that has a valid premium license associated to it.

If you don't know how to activate your license then you might want to take a look at the order assistance guide.

Can I use the premium edition on multiple computers?

This depends on your license, please refer to the license terms for more information.

What are the license terms?

1 device license
You may use the application only on one computer at a time. You must uninstall the application before using it on another computer. From that moment on, you are not allowed to use the application on the previous computer anymore. If you want to use the application on more than one computer (for example, a desktop and a laptop), you have to purchase another license.

Up to 10 devices license
You may install the application on up to 10 devices within the same household. You must use the same account on all devices. It is not allowed to share an account between multiple households and doing so will result in your account being blocked.

Steam license
You may use the application on any computer as long as you are signed in with your Steam account. You can only have one active session per Steam account.

These terms apply to personal usage only. An altered case applies to business users, please refer to the commercial or business use terms.
Furthermore, account sharing is not allowed with any license.

What are the terms for commercial or business use?
If you want to use our application in your business then you always need to own a license; the free editions may not be used. We provide custom orders for businesses; the commercial licenses have few limitations and are also reasonably priced. We can always help you find the best package to suit your needs, so be sure to contact us at your convenience.

The licenses that are sold through our shop are for personal use only. It is not allowed to use these licenses in a business environment and doing so will result in your account being blocked.

Miscellaneous

What is a driver exactly?
In the most fundamental sense, a driver is a software component that lets the operating system and a device communicate with each other. For example, suppose an application needs to read some data from a device. The application calls a function implemented by the operating system, and the operating system calls a function implemented by the driver. The driver, which is usually written by the same company that designed and manufactured the device, knows how to communicate with the device hardware to get the data. After the driver gets the data from the device, it returns the data to the operating system, which returns it to the application.
Do I need to run Windows in safe mode?
No, never. The application is able to perform all operations without the need to run in safe mode.
Can I run it on Windows XP or Vista?
Yes, but Windows XP and Vista users have to use version 5.0 or lower. Newer versions are supported only on Windows 7 and higher.

You can continue to use version 5.0 if you rely on these operating systems. The content service behind the application will continue to work for the foreseeable future.

Why do I have entries left after using driver cleaner?

Some entries can only be deleted after Windows has been rebooted, whereas other entries require even more advanced actions and complicated system calls. To clean these remaining entries you require the premium edition and need to make sure that the additional safe procedures in advanced settings are still enabled. If necessary, the application will ask you to confirm to reboot and automatically delete the entries while Windows is starting.

Where can I download a portable edition?

There is no portable edition available for download. The application is developed with portability in mind and you can simply copy the installation folder to achieve the same effect.

Keep in mind that the application writes files to the %AppData% folder by default. If you want files to be written to the executable's folder then you will need to launch the application with the -p argument.

Is your installer free from toolbars/adware/spyware?
Yes, completely. We don't include any adware, spyware, toolbars or other kind of bundled software.
Can we publish it on a magazine CD or DVD?

Yes, of course, you are welcome to do so. We do appreciate it if you could contact us before publishing and please make sure that you download the latest version from our website to get your users the best version.

Referrals

What are the terms if I use a referral code?
  • Treexy can stop or change the referral program at any time.
  • Referrals are only valid for new users and not within the same household.
  • Your free month of premium starts after your own license ends and can be used for the same number of devices.
  • It can take up to 48 hours to update your account with the additional free month.
What are the terms if I refer a friend?
  • Treexy can stop or change the referral program at any time.
  • Referrals are only valid for new users and not within the same household.
  • You receive a free month of premium for every referred user who purchases a license, up to five months.
  • If you already have a valid license, you receive a free month for the same number of devices. Otherwise, you receive a free month for 1 device.
  • It can take up to 48 hours to update your account with the additional free month.
Can I still refer friends if I used a referral code?
Yes, of course! You will also receive rewards for it.