Account

The instructions can be found in our order assistance guide.

The instructions can be found in our order assistance guide.

You can change your password by signing in, opening Settings > Account, and clicking the Change your password link.

You can try to search for Treexy in your emails. Otherwise, it's best that you contact us with as much information as possible, such as your order id, purchase date, and payment method.

You can request a new password by opening Sign in and clicking the Forget my password link. Your new password will be sent by email.

If the verification email isn't in your spam folder, it can sometimes take a while before you receive it. You can also let the application resend the verification email.

If you used an incorrect email address, you can simply register a new account. Unverified accounts are automatically removed.

If you're certain that your email address and password are correct, it usually means that the application doesn't have internet access due to your firewall.

License and Premium

You can buy it directly from us in our shop.

No, we only provide our applications as a digital download. You're free to burn it yourself for personal use.

This depends on your license, please refer to the license terms for more information.

You'll receive a private download link to the latest version after you place your order. The download link is only valid for one week, so don't wait too long to download. Your download link will be available for up to one year if you've also ordered the Extended Download Service.

The instructions can be found in our order assistance guide.

Product keys can only be used once. To regain access, all you have to do is sign in to your account. If you don't remember your account, you can look it up.

You need to make sure you're signed in and have activated your license. The instructions on how to sign in and activate your license can be found in our order assistance guide.

Miscellaneous

In the most fundamental sense, a driver is a software component that lets the operating system and a device communicate with each other. For example, suppose an application needs to read some data from a device. The application calls a function implemented by the operating system, and the operating system calls a function implemented by the driver. The driver, which is usually written by the same company that made the device, knows how to communicate with the device to get the data. After the driver gets the data from the device, it returns the data to the operating system, which returns it to the application.

No, never. The application is able to perform all operations without the need to run in safe mode.

Yes, but Windows XP and Vista users have to use version 5.0 or lower. Newer versions are supported only on Windows 7 and higher.

You can continue to use version 5.0 if you rely on these operating systems. The content service behind the application will continue to work for the foreseeable future.

Some entries can only be removed when Windows starts, while others require even more advanced actions and complicated system calls. To clean these remaining entries, you need the premium edition.

There's no portable edition available for download. The application is developed with portability in mind and you can simply copy the installation folder to achieve the same effect.

The application writes files to the %AppData% folder by default. If you want files to be written to the executable's folder, you must launch the application with the -p argument.

Yes, completely. We don't include any adware, spyware, toolbars, or other bundled software.

Yes, you're welcome to do so. Please make sure to download the latest version from our website to give your users the best version. We do appreciate it if you contact us before publishing.

Referrals

  • We can stop or change the referral program at any time.
  • Referrals are only valid for new users and not within the same household.
  • Your free month of premium starts after your own license ends and can be used for the same number of devices.
  • It can take up to 48 hours to update your account with the additional free month.
  • We can stop or change the referral program at any time.
  • Referrals are only valid for new users and not within the same household.
  • You receive a free month of premium for every referred user who purchases a license, up to five months.
  • If you already have a valid license, you receive a free month for the same number of devices. Otherwise, you receive a free month for 1 device.
  • It can take up to 48 hours to update your account with the additional free month.

Yes, of course! You'll also receive rewards for it.