Account
How can I create an account?
See our order assistance guide for instructions.
How can I verify my account?
See our order assistance guide for instructions.
How can I change my password?
You can change your password by signing in, opening Settings > Account, and clicking the Change your password link.
I forgot my email address?
Search your mailbox for Treexy. If you still cannot find it, contact us with as much information as possible, such as your order id, purchase date, and payment method.
I forgot my password?
You can request a new password by opening Sign in and clicking the Forgot password link. Your new password will be sent by email.
I didn't receive my verification code?
If the verification email isn't in your spam folder, it may take a little longer to arrive. You can also let the application resend the verification email.
If you used an incorrect email address, you can simply register a new account. Unverified accounts are automatically removed.
I'm unable to sign in?
If you're certain that your email address and password are correct, it usually means that the application doesn't have internet access due to your firewall.
License and Premium
How do I purchase Premium?
You can buy it directly from us in our shop.
Can I purchase Premium on DVD?
No, we only provide our applications as a digital download. You're free to burn it yourself for personal use.
Can I use Premium on multiple computers?
This depends on your license. See the license terms for details.
Where can I download Premium?
You'll receive a private download link to the latest version after you place your order. The download link is only valid for one week, so don't wait too long to download it. Your download link will remain valid for the duration of your license if you've also ordered the Extended Download Service.
How do I activate Premium?
The instructions can be found in our order assistance guide.
My product key has exceeded the maximum number of activations?
Product keys can only be used once. To regain access, you just need to sign in to your account. If you don't remember your account, you can look it up.
I purchased Premium but I'm still being asked to upgrade?
You need to make sure you're signed in and have activated your license. The instructions on how to sign in and activate your license can be found in our order assistance guide.
Miscellaneous
What is a driver exactly?
A driver is a piece of software that allows the operating system to communicate with a device. For example, if an application needs data from a device, it asks Windows. Windows then asks the driver, which knows how to communicate with that device and carry out the request. After completing the request, the driver passes the result to Windows, which then delivers it to the application. Drivers are usually created by the device's manufacturer because they understand the hardware best.
Do I need to run Windows in safe mode?
No, never. The application can perform all operations without the need to run in safe mode.
Can I use Windows XP or Vista?
Yes, but Windows XP and Vista users must use version 5.0 or lower. Newer versions are supported only on Windows 7 and higher.
You can continue to use version 5.0 if you rely on these operating systems. The content service behind the application will continue to work for the foreseeable future.
Why do I have entries left after using driver cleaner?
Some entries can only be removed when Windows starts, while others require more advanced actions and complex system calls. To clean these remaining entries, you need the premium edition.
Where can I download a portable edition?
There's no portable edition available for download. The application is designed with portability in mind, so you can simply copy the installation folder to achieve the same effect.
The application writes files to the %AppData% folder by default. If you want files to be written to the executable's folder, you must launch the application with the -p argument.
Is your installer free from toolbars/adware/spyware?
Yes, completely. We don't include any adware, spyware, toolbars, or other bundled software.
Can we publish it in a magazine CD/DVD?
Yes, you're welcome to do so. Please make sure to download the latest version from our website to give your users the best experience. We do appreciate it if you contact us before publishing.
Referrals
What are the terms if I use a referral code?
We can stop or change the referral program at any time.
Referrals are only valid for new users and not within the same household.
Your free month of premium starts after your license ends and can be used for the same number of devices.
It can take up to 48 hours to update your account with the additional free month.
What are the terms if I refer a friend?
We can stop or change the referral program at any time.
Referrals are only valid for new users and not within the same household.
You receive a free month of premium for every referred user who purchases a license, up to a total of five months.
If you already have a valid license, you receive a free month for the same number of devices. Otherwise, you receive a free month for 1 device.
It can take up to 48 hours to update your account with the additional free month.
Can I still refer friends if I used a referral code?
Yes, and you'll also receive rewards for doing so.