If you want to learn more about a payment you made, such as a credit card charge, then you can always contact FastSpring for more information. For questions about our products, our shop, or refunds, you need will to contact us. You can also use support to get an immediate answer to almost everything.
All prices on the website include VAT when applicable. You will only be billed after you complete the order, so you are always aware of the total price.
At the end of your order you are notified that the charge will appear on your bill as a FastSpring specific code. You will also receive an email confirmation that contains this code.
Be aware that when you place your order you might also receive a reminder email to help you recognize the charge on your bank statements. The email clearly states that this is a reminder and not a second charge, so please read it carefully.
Receiving your order
Creating an account
The internet access indicator ( 3 ) can be used to determine whether the application has internet access or not.
If you don't have an account yet, you can easily create a new account with ( 1 ) and the create a new account link. After you've entered the required information you can register an account ( 2 ).
You will now be prompted to verify your account with a verification code. An email with the verification code ( 4 ) is sent to your email address after you registered an account.
You can use this verification code in the verification dialog ( 5 ), where you can now verify your account ( 6 ).
Activating your product key
Make sure you're signed in to the application ( 1 ) and use activate product ( 2 ).
In the activation dialog you can enter the product key ( 3 ) that you received with your order. You can now activate ( 4 ) your product.
That's all, you have now succesfully activated your product.
You can only activate a product key once. In case you reinstall your operating system, or when you bought a new computer, you just need to sign in to your account again. You can learn more about the terms in the FAQ.