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This page contains information about ordering products at the Treexy store. Common questions about the store should be answered by this page. If you still have any questions after reading this section then please feel free to contact us through the available contact options.


Table of contents

About payments

Because of international laws about commerce, and the paperwork to abide by those laws, Treexy has opted to use FastSpring as a reseller. This means that all the transactions made on the Treexy website are handled by FastSpring, via a secure connection, and that any questions about payments should be directed at FastSpring. If you have any questions about past or future purchases then please use this contact form. Please use the form for order related questions only! For questions about the products use any of the support options as provided on the support page.

FastSpring Secure Ordering Order Questions

FastSpring accepts payments through Visa®, MasterCard®, American Express®, Discover®, JCB®, PayPal™, bank transfer, check, money order, and purchase order. Payments are accepted in ten major currencies in addition to the US Dollar.

FastSpring Payment Logos

Please note that all prices on the website don't include tax because Treexy operates on an international level. At the end of your order any applicable tax for your country will be taken into account. Tax exemptions are supported and you will only be billed when you complete the order, so you are always aware of the final price (no hidden taxes are added). The last overview before confirmation of the order (in this case the order is made from The Netherlands, where the taxes are 19% at the time of writing) looks as follows:

VAT FastSpring

At the end of your order you are notified that the charge will show up on your bill as a FastSpring specific code. You will also receive an email confirmation by FastSpring of your transaction that contains that code. The notification and the code look as follows:

FastSpring bill charge


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Receiving your order

Products in the store allow you to unlock useful premium functionality that isn't available in the freeware versions of Treexy products. You get access to this functionality through the activation of a product key to your Treexy account. The product key is sent to you by email directly after your payment has been processed. The product key is also shown upon the completion of your order so you can activate your product immediately. The Treexy confirmation email that you will receive after your order looks similar to the one below:

Email order confirmation

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Creating an account

In order to provide you a secure product with all the premium functionality a Treexy account is needed. Make sure that the internet connection is not blocked by a firewall or any other software product because without internet access all validation will fail. When you already have an account then you can simply sign in by using any Treexy product by clicking 'sign in' at the top right of the product as indicated below:

Driver Fusion Login

In the case that you don't already have an account you will need to register first by clicking 'create new account'. You will have to fill in some basic information and click 'register'. Please make sure to enter a valid and correct email address because it will be used to verify your account. The image below shows the registration form:

Driver Fusion Register

Once you have registered an account an email will be sent with a verification code that you can use to verify your account. The verification code needs to be entered at the sign in screen (click SIGN IN at the top right, above the 'create new account' link that you just used) by clicking 'verify your account'. Enter the user name that you used when creating the account and enter the code that you received by email. The easiest way is to just copy and paste the code into the form. Note that in some web browsers the 'double click to select' feature leaves out the last two characters of the verification code so make sure that all the characters are selected before copying. When the fields have been filled in you can click the verify button at the bottom right corner of the screen as depicted in below:

Driver Fusion Account Verification


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Activating products

Once registered you can simply sign in to your Treexy account and go the license screen to activate your product. You can either go to the screen by clicking 'settings', 'licenses' and then 'activate a product' or you can simply click on your account name in the top right corner of the product and click 'activate product', as depicted below:

Driver Fusion Activate Product

You will be prompted to enter the product key that you received by email after your purchase in the store. Simply enter the product key and click 'activate'. The product key will be bound to your account and it will also become visible in the licenses overview. In the licenses overview it's possible to see which products are bound to your account and when they will expire. In case you ever need to reinstall your operating system, or when you bought a new computer, you only need to sign in again to your Treexy account.  The product activation screen looks as follows:

Driver Fusion Activate Product


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Requesting a refund

Unlike most companies that offer downloadable software, Treexy does offers the possibility to request a refund. Should you wish to request a refund then you can do so, within 7 days after the date of purchase, by sending an email to support@treexy.com.

All we ask is that you provide a detailed and valid reason so that we can assess and justify your refund request. A detailed reason helps us to improve our products and find better ways of serving our customers.

Please note that we can not process any refund requests for purchases made through Steam. Contact the Steam Support at https://support.steampowered.com/ for Steam related questions.

Further details about our refund policy, and the information that you have to mention in your request email, can be found in our terms and conditions in the 'Refund policy' section.


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